Privacy Policy

Business Name: CoziKent
Location: Kent, United Kingdom
Email: info@cozikent.co.uk

CoziKent provides boiler cover, servicing, and gas safety inspection services to homeowners across Kent. We are the data controller for the personal information we collect through this website.

We may collect the following personal information:

• Contact information: Full name, email address, phone number
• Address details: Home address, postcode, city — collected when you apply for a cover plan
• Boiler information: Boiler brand and age — required to process your cover application
• Enquiry details: Any message content submitted through our contact form
• Payment-related information: Billing details processed securely via Stripe (see Payments section)

This information is collected via our contact form and subscription/cover plan application form on this website.

We use your personal data for the following purposes:

• To respond to enquiries submitted through our contact form
• To process and manage your boiler cover plan subscription
• To arrange boiler servicing, repair, or inspection appointments
• To communicate important updates regarding your cover or service
• To comply with legal and regulatory obligations

We process your personal data under the lawful bases of contract (to provide services you request), legal obligation (to comply with regulatory requirements), and legitimate interests (to operate and improve our services).

We will never sell, rent, or share your personal data with third parties for marketing purposes.

CoziKent uses Stripe as our third-party payment processor to handle subscription payments securely. When you complete a payment or set up a Direct Debit, your payment details are entered directly into Stripe's secure platform.

CoziKent does not store, process, or have access to your card or bank account details. All payment information is handled exclusively by Stripe in accordance with PCI DSS compliance standards.

For more information on how Stripe handles your data, please visit: stripe.com/gb/privacy

We use essential cookies by default. Analytics or advertising cookies will only be activated if you explicitly consent via our cookie banner. For full details, please read our Cookie Policy.

Your personal data is stored securely on Base44's cloud infrastructure. We retain your data only for as long as necessary to provide our services and comply with legal obligations.

We retain customer records for up to 6 years in accordance with UK tax and accounting regulations, unless a longer retention period is required by law.

We implement appropriate technical and organisational security measures to protect your data against unauthorised access, disclosure, or loss.

Under UK GDPR, you have the following rights:

• Right of access: You can request a copy of the personal data we hold about you
• Right to rectification: You can ask us to correct inaccurate or incomplete data
• Right to erasure: You can request that we delete your personal data where there is no legitimate reason for us to continue holding it
• Right to restriction: You can ask us to restrict the processing of your data in certain circumstances
• Right to data portability: You can request a copy of your data in a machine-readable format
• Right to object: You can object to the processing of your data for certain purposes

To exercise any of these rights, please contact us at info@cozikent.co.uk. We will respond within 30 days.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us: